Leadership Excellence SeriesConflict to Collaboration
Practical Strategies for Managing Workplace Disputes
An intensive one-day programme for education leaders and senior administrators, combining evidence-based conflict frameworks, mediation tools and emotional intelligence to resolve disputes constructively, preserve working relationships and strengthen psychological safety.
Programme Key Facts
BAC & HRDA
1 Day
BAC Flagship PJ Campus
Face-to-Face
In Progress
RM899 excluding 8% service tax
Future Careers
Lead difficult situations with structure, empathy and confidence.
Conflict-management capability strengthens people leadership, employee relations, administration and institutional governance across education settings.
Possible Career Directions
Programme Leader
Department Head
HR Manager
Operations Manager
Senior Administrator
People Supervisor
Why This Programme Matters
The Reality
Workplace conflict is inevitable. In education, professional relationships, student welfare and institutional reputation intersect, making constructive dispute management a critical leadership competency.
The Education
- Root causes, types and escalation of workplace conflict
- Thomas-Kilmann conflict styles and self-awareness
- Emotional intelligence, active listening and non-violent communication
- Mediation, facilitation and difficult conversations
- Prevention, policy and Malaysian legal frameworks
- Personal action planning and post-programme reflection
The Collaboration Advantage
Combine self-assessment, role-play, case studies, policy review and action planning in one intensive day.
Course Modules & Learning Outcomes
- Opening: Setting the Stage
- Icebreaker activity
- Pre-programme self-assessment
- Programme objectives overview
- Module 1: Understanding Conflict in Education Workplaces
- Conflict versus healthy disagreement
- Intrapersonal, interpersonal, intra-group and inter-departmental conflict
- Education-sector triggers and escalation
- Costs of unresolved conflict and benefits of constructive resolution
- Module 2: Conflict Styles & Self-Awareness
- Thomas-Kilmann Conflict Mode Instrument
- Competing, Collaborating, Compromising, Avoiding and Accommodating
- Situational use and leadership versatility
- Module 3: Communication & Emotional Intelligence
- Goleman’s EQ framework and self-regulation
- Active and empathic listening
- Non-violent communication
- Body language, reframing and de-escalation practice
- Module 4: Mediation & Facilitation Skills for Managers
- When managers mediate and when to refer to HR
- Neutrality, confidentiality and voluntary participation
- IDEAL mediation process
- Power imbalances, documentation and role-play
- Module 5: Navigating Difficult Conversations
- SBI Feedback Model
- Preparation, opening, exploration and closure
- Performance conflict, defensive responses and scenario scripts
- Module 6: Prevention, Policy & Legal Framework
- Psychological safety, role clarity and feedback culture
- Employment Act 1955 and Industrial Relations Act 1967
- Grievance, discipline, anti-harassment and bullying policies
- Personal Conflict Management Action Plan
- Reflection, Assessment & Closing
- Individual action plans
- Post-programme evaluation
- Certificates of attendance
- Participants will be able to
- Identify root causes, stages and types of workplace conflict
- Apply Thomas-Kilmann and interest-based negotiation frameworks
- Demonstrate mediation and facilitation skills
- Lead difficult conversations with empathy and objectivity
- Design preventive strategies
- Manage emotionally charged situations
- Align practice with Malaysian employment law and HR policy
The Conflict-Management Learning Experience
Interactive, reflective and grounded in education workplaces.
The programme blends conceptual input with practice and personal action planning.
How Learners Build Skills
Interactive Lectures
Build a clear framework for conflict resolution.
Group Activities
Learn through collaborative discussion and reflection.
Case Studies
Apply tools to realistic education-workplace situations.
Self-Assessments
Understand your default conflict style.
Role-Plays
Practise mediation, feedback and difficult conversations.
Industry Partners
Connections, professional exposure and complementary credentials.
Connect with the wider BAC professional network through the established Industry Partners showcase.
Industry Partners
- Thomas Philip Advocates & Solicitors
- Lavania & Balan Chambers
- Messrs. Jamie Wong
- Alvin John & Partners
- Shearn Delamore & Co.
- Richard Wee Chambers
- Daljit Singh Partnership
- Chooi & Company
- Cheang & Ariff
- Messrs. Farez Jinnah
- Lee Hishammuddin Allen & Gledhill
- Zul Rafique & Partners
- Izral Partnership
- Messrs. Kuek, Ong & Associates
- Mah-Kamariyah & Philip Koh
- Haeme Lew Advocates & Solicitors
- Halim Hong & Quek
- Vilasiny Gan & Co
- Tan Norizan & Associates
- Belden Advocates & Solicitors
- C.Y. Ng & Barry
- Low & Partners
- Malek, Gan & Partners
- Zaid Ibrahim & Co.
- Rosli Dahlan Saravana Partnership
- Raj, Ong & Yudistra
- Raja, Darryl & Loh
- MahWengKwai & Associates
- Rahmat Lim & Partners
- WongPartnership LLP
- Baskaran Law
- Shook Lin & Bok
- Lee & Poh Partnership
- Jeeva Partnership
- Arief & Iskandar
- K.H. Ong & Ng
- Azmi & Associates
- Skrine
- Adnan Sundra & Low
- LAW Partnership
- Gan Partnership
- Christopher & Lee Ong
- Wong & Partners
- Albar & Partners
- Othman Hashim & Co
- Kadir Andri & Partners
- Jeff Leong, Poon & Wong
- Wong Boon & Toh
- Teng, Sheng & Fatima
- Abdullah Chan & Co
- Teh & Partners
- Nazmi Zaini Chambers
- Inns of Court Malaysia
- Great Eastern Sdn Bhd
- SLB
- UN Global Compact Network Malaysia, Brunei & Cambodia
- Asian Institute of Alternative Dispute Resolution
- The Malaysian Institute of Chartered Secretaries and Administrators (MAICSA)
- The Malaysian Institute of Arbitrators (MIArb)
- TrialSim
- LexisNexis
- WestLaw
- Coursera for Campus
- CLJ Law
Credentials & Practical Outputs
- Certificate of Attendance
- Personal Conflict Management Action Plan
Career Outcomes
Strengthen leadership performance in people-intensive roles.
Apply conflict prevention, mediation, feedback and policy knowledge within current leadership and management responsibilities.
Roles in Focus
- Education LeaderBuild psychologically safe and conflict-resilient teams.
- HR ManagerSupport employee relations, grievances and policy-aligned resolution.
- Operations ManagerAddress cross-functional conflict while preserving delivery.
- Department HeadLead difficult conversations with clarity and fairness.
- Manager-MediatorFacilitate structured workplace resolutions and follow-up.
Learner Experience
A practical one-day leadership intensive.
Frameworks That Transfer
Use Thomas-Kilmann, NVC, SBI and IDEAL mediation.
Practice-Rich Delivery
Learn through role-play, cases and paired exercises.
Malaysian Context
Connect conflict practice with employment and industrial-relations law.
Personal Action Plan
Leave with preventive steps for your team.
Experienced Leadership Trainer
Learn from Kavitha Arumugom, Chief People Officer of BAC Education Group, with over 30 years of experience.
Who Should Attend
For education leaders and people managers.
- Programme Heads, Programme Leaders, Vice Chancellors, Deans and Deputy Deans
- HR Managers, Operations Managers, Administration Heads and Department Coordinators
- Supervisors with people-management responsibilities
Fees & Programme Details
Published programme information.
- Awarded by: BAC & HRDA
- Duration: 1 Day
- Location: BAC Flagship PJ Campus
- Study Mode: Face-to-Face
- Intakes: In Progress
- Course Fee: RM899 excluding 8% service tax
- Alumni & Early Bird Discount: 10% off
Speak to a Training Consultant
Move workplace conflict toward constructive collaboration.
Discuss the next intake and enrolment with the HRD Academy team.