Mediation Training Course

Professional ProgrammeMediation Training Course

Resolve conflict with confidence, clarity and professional mediation skills.

Disputes are part of professional and personal life, but the ability to guide people towards constructive resolution is a powerful skill. This course offers an in-depth exploration of mediation, taught by expert instructors with extensive experience in the field. Build practical knowledge in conflict resolution, negotiation strategies and effective communication through interactive sessions, role-plays and case studies.

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Programme Key Facts

  • Brickfields Asia College & AIADR

    Awarded By

  • 6 Days

    Duration

  • BAC Flagship Campus

    Location

  • Face-to-Face

    Study Mode

  • Once a Year

    Intakes

  • RM7,500

    Course Fees

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Future Careers

Turn mediation skills into a professional advantage.

Mediation is increasingly valued across legal practice, business, human resources, education, government, social services and organisational leadership.

Career Tracks: Dispute resolution, legal support, human resources, employee relations, compliance, client advisory, community engagement and organisational leadership.

Possible Career Directions

  • Mediator / Mediation Practitioner

  • Legal Executive or Dispute Resolution Support Professional

  • Human Resources or Employee Relations Executive

  • Business Negotiation or Client Relations Executive

  • Government or Public Sector Dispute Resolution Officer

  • Education or Student Affairs Professional

  • Social Services or Community Conflict Support Worker

  • Compliance, Governance or Risk Support Executive

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Why This Programme Matters

The Reality

Conflict is part of every workplace, organisation and community, but unresolved disputes can damage relationships, productivity and trust. Mediation provides a structured, confidential and neutral approach to constructive settlement.

The Education

  • Introduction to mediation, essential principles and mediation framework
  • Neutrality, impartiality, confidentiality and structured dispute settlement
  • Mediation skills development and proceedings process
  • Communication, negotiation and problem-solving techniques
  • Mediation documentation and settlement agreements
  • Institutional rules and procedural expectations
  • Role plays, simulations, written assessments and practical demonstrations

The Mediation Advantage

Bridge conflict understanding with workable solutions while developing active listening, difficult-conversation, trust-building and facilitation skills.

  • Pathway towards AIADR membership application
  • Opportunity to apply for IMI qualified mediator recognition
  • Relevant across legal, business, HR, government, education and social services
Learners practising professional mediation and conflict resolution skills

Course Modules & Assessment

A focused 6-day pathway built around practical dispute resolution skills.

  • Introduction, Essential Principles to Mediation & Mediation Framework — Explore neutrality, impartiality, confidentiality and the structured mediation process from initiation to resolution.
  • Mediation Skills Development, Mediation Proceedings Process — Build practical skills to facilitate disputes, manage communication and guide parties through structured discussions.
  • Mediation Skills & Documentation — Develop communication, negotiation and problem-solving techniques while understanding professional mediation documentation.
  • Settlement Agreement & Institutional Rules — Learn to create effective and enforceable settlement agreements and understand institutional rules governing proceedings.
  • Role Plays — Simulate mediation sessions as mediator and disputing parties, applying negotiation and conflict-resolution strategies.
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The Mediation Learning Experience

Build professional mediation skills through guided practice.

Understand how disputes develop, facilitate conversations and help parties work towards resolution while maintaining neutrality and trust.

How Learners Build Skills

  • Start with Mediation Foundations

    Understand neutrality, impartiality, confidentiality and the mediation framework.

  • Develop Communication Confidence

    Strengthen listening, questioning, negotiation and problem-solving skills.

  • Understand Proceedings and Documentation

    Explore proceedings, settlement agreements and supporting institutional rules.

  • Practise Through Role Plays

    Simulate mediation sessions and apply conflict-resolution techniques in a controlled environment.

  • Demonstrate Readiness

    Complete written tests, practical demonstrations and reflective assignments.

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Industry Partners

Connect with the legal profession from day one.

Your legal education at BAC goes beyond the classroom. Through our strong connections with leading law firms, professional bodies and the Inns of Court Malaysia, you gain valuable exposure to the people, institutions and networks shaping the legal profession.

These partnerships help you better understand legal practice, explore different career pathways, and develop the professional confidence to take your next step.

Industry Partners

  • Thomas Philip Advocates & Solicitors
  • Lavania & Balan Chambers
  • Messrs. Jamie Wong
  • Alvin John & Partners
  • Shearn Delamore & Co.
  • Richard Wee Chambers
  • Daljit Singh Partnership
  • Chooi & Company

Earn Microcredentials from the World's Best Universities & Global Tech Giants

  • IBM Applied AI Professional Certificate
  • Google IT Automation with Python Professional Certificate
  • AWS Cloud Practitioner Essentials
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Career Outcomes

Mediation skills for clearer communication, better negotiation and constructive resolution.

Apply practical dispute-resolution skills across legal, business, HR, government, education, community and social service environments.

Progression Pathways

Strengthen current roles, support mediation responsibilities, apply for AIADR membership, seek professional recognition or continue further dispute-resolution training.

Roles in Focus

  • Mediator / Mediation Practitioner. Facilitate structured discussions and support mutually acceptable outcomes.
  • Legal or Dispute Resolution Professional. Support clients, manage disputes, prepare documentation and understand ADR processes.
  • Human Resources Professional. Apply mediation skills to workplace disputes, employee relations and grievance handling.
  • Business or Client Relations Executive. Use negotiation and settlement skills to manage commercial disagreements.
  • Government, Education or Social Services Professional. Support community, institutional or stakeholder conflict resolution neutrally.
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Learner Experience

Practical, relevant and professionally useful dispute-resolution training.

Learn mediation as a structured process that helps people communicate, negotiate and reach resolution more effectively.

  • Professional Recognition Pathway

    Apply for AIADR membership after successful completion and, upon confirmation, use the MAIADR post-nominal designation.

  • International Mediator Recognition

    Gain the opportunity to apply for International Mediation Institute qualified mediator recognition.

  • Interactive Learning

    Use practical exercises, role-plays and case studies to apply mediation concepts in realistic situations.

  • Face-to-Face Training

    Practise mediation skills in an interactive classroom at BAC Flagship Campus.

  • Training Support

    Receive guidance from HRD Academy consultants before beginning the course.

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Who Should Attend

Professionals and individuals who want to resolve disputes constructively.

Recommended Learners

  • Legal professionals
  • Business executives
  • Human resources personnel
  • Government employees
  • Educators
  • Social services workers
  • Individuals interested in learning mediation skills

Learner Profile Note

Especially useful for working adults, managers, advisors and community-facing practitioners who regularly deal with conflict, negotiation, communication challenges or stakeholder disputes.

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Fees & Programme Details

  • Awarded by: Brickfields Asia College & AIADR
  • Duration: 6 Days
  • Location: BAC Flagship Campus
  • Study Mode: Face-to-Face
  • Intakes: Once a year
  • Course Fees: RM7,500

Enquiry & Training Support

Contact HRD Academy for programme guidance, intake information and registration support.

Campus & Contact

BAC Flagship Campus, VSQ @ PJ City Center, Jalan Utara, Section 14, 46200 Petaling Jaya, Selangor Darul Ehsan.

Phone: +603 7947 2200
Email: sherin@hrdacademy.asia

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Speak to a Training Consultant

Ready to build mediation skills and manage conflict with confidence?

Strengthen your dispute-resolution ability, build a professional mediation profile and develop skills that are useful across industries.

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